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Your vehicle must be maintained according to the manufacturer's recommended service schedule in your Owner's Manual. These recommendations can vary based on driving habits and climate, so follow the schedule that matches how and where you drive.
Keep verifiable receipts or service records for all required maintenance. Records should include the date, mileage, services performed, and any parts or materials used. These may be requested if you file a claim.
If you didn't receive an Owner's Manual with your vehicle, contact the manufacturer for maintenance guidelines. Note that routine and preventative maintenance is not covered under the service contract.

If your contract includes substitute transportation coverage, you can obtain a rental vehicle or other qualifying transportation while your covered repair is being completed. Keep your detailed receipts and submit them for reimbursement.

Reimbursement is based on the substitute transportation benefit in your contract and typically covers up to a set daily amount for a limited number of days while repairs are underway. Ride-share services may also qualify in some cases. Check your contract for specific coverage limits, timeframes, and reimbursement amounts.

We can look it up using your name and VIN. Complete the form below to request a copy of your contract. If you need to file a claim, your repair facility can also initiate one using your VIN by calling Claims at 877-302-6721 (all states except Florida) or 844-805-8753 (Florida residents).

To start a claim for GAP, Etch, Excess Wear & Tear, or another ancillary product, call the claims phone number listed on your contract and follow the prompts. Each product has its own claims process, so using the number on your contract connects you to the right team.

If your vehicle experiences a breakdown, act quickly to help prevent further damage. Once your vehicle is safely stopped, follow these steps:
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1. Take your vehicle to a licensed repair facility
   Return to your selling dealer if possible. Otherwise, take your vehicle to any licensed repair facility. For a list of preferred providers in your area, visit repairpal.com/endurance or call Customer Service at 866-432-4443.
2. Provide your contract information
   Give the repair facility a copy of your contract and/or your contract number if available.
3. Have the repair facility contact us for authorization
   Before any repairs begin, have the service manager contact the Administrator to obtain claim authorization. Repairs performed without prior authorization will not be covered, except under Emergency Repairs (see #7). The authorized amount is the maximum that will be paid for covered repairs. Any additional amount requires separate approval.
4. Authorize tear-down and/or inspection
   In some cases, you may need to authorize the repair facility to inspect or tear down your vehicle to determine the cause of failure and extent of necessary repairs. If the failure is not covered, you are responsible for any associated charges. The Administrator reserves the right to require an inspection at its expense, subject to contract terms and conditions.
5. Review what's covered.
   After the Administrator has been contacted, review with the service manager what will be covered under your contract.
6. Pay any applicavble deductible.
   Pay your deductible directly to the repair facility. Covered repair costs that were previously authorized will be reimbursed to the repair facility or to you, less the deductible. Once authorization is obtained and the repair is completed, all repair orders and documentation must be submitted to the Administrator within thirty (30) days to be eligible for payment (365 days in Wisconsin).
7. Emergency repairs
   If an emergency occurs when the Administrator's office is closed, follow the claim procedures above without authorization. Reimbursement will be made in accordance with contract provisions if the repair is covered. You must call the Administrator within five (5) business days from the date of repair to determine coverage. Emergency repairs are only those repairs which, if not performed, would render your vehicle inoperable or unsafe to drive and impair its future operation.

For claim assistance, please contact the Administrator:

•  877-302-6721 (all states except Florida)
•  844-805-8753 (Florida residents)

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Once a claim is approved, Endurance Dealer Services pays the repair facility directly, typically by credit card, after the authorized repairs are completed. You're only responsible for any applicable deductible.